Ibn Al-Barr – The Essence of Loyalty

At Scent-Charms, customer satisfaction is our top priority. We strive to deliver premium quality fragrances. However, if you face any issue with your order, please read our policy below.

1. Order Cancellation

• Orders can be canceled within 12 hours of placing the order.
• Once the order is shipped, cancellation is not possible.

To cancel your order, contact us immediately at:
📧 scentcharms@gmail.com
📞 +92 314 6411903

2. Returns Policy

We only accept returns under the following conditions:

• You received a damaged product
• You received the wrong product
• The item was defective upon arrival

Important Conditions:

• You must contact us within 48 hours of delivery.
• Product must be unused and in original packaging.
• Clear unboxing video proof is required to process any claim.

⚠ Without an unboxing video, we cannot process complaints for damaged or missing items.

3. Non-Returnable Items

Due to hygiene and safety reasons, we do not accept returns for:

• Opened or used perfumes
• Change of mind
• Fragrance preference issues
• Minor packaging variations

4. Refund Process

Once your return is approved:

• Refund will be processed within 5–7 working days.
• For COD orders, refund will be sent via bank transfer or EasyPaisa/JazzCash.
• In some cases, we may offer a replacement instead of refund.

5. Late or Missing Refunds

If you haven’t received your refund:

• Double-check your bank account.
• Contact your bank/payment provider.
• If the issue persists, contact us at scentcharms@gmail.com.

6. Shipping Costs

• If the return is due to our mistake (wrong or damaged item), we will cover shipping costs.
• If return is requested for any other reason, customer may bear return shipping charges.